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FAQ

FREQUENTLY ASKED QUESTIONS

HOW DO I MAKE A RETURN?

Returns

It wasn’t love at first sight? Don’t worry, we’ve got you covered. At Haute2Wear returns are free and easy. Contact us for a return shipping label for your order, we’ll send it to you! Drop it off at the post office within 30 days of the delivery date and we’ll cover the return cost, no problem.  Please fill out the return portion of your receipt and send it along with the garment/garments you are returning so we can figure out what went wrong with your order. Let us know through our support e-mail whether you want a refund or an exchange.

Return and Exchange Policy

  • We accept returns postmarked within 30 days of delivery date.
  • Refunds are issued to your original payment method.
  • Any item returned must be received in new condition; unworn, unwashed and with all tags intact. Any item returned with obvious use, makeup, deodorant, odor or any stain will be subject to refusal.
  • Shoes must be returned in their original box with soles intact. The original shoe box must be placed inside an additional box for shipping transit. Damage to the original shoe box may result in them being refused by our return department.
  • Final sale items cannot be returned, refunded or exchanged.
  • Original shipping cost is non-refundable.
  • In terms of swimwear, the original tags have to be intact and the hygienic strip/liner needs to be in place also.
  • Any items returned to Haute2Wear with obvious wear will be returned with additional shipping costs.
HOW LONG DOES IT TAKE TO BE REFUNDED?
As soon as we receive your return, your return will be processed within 2-5 business days. You will receive an e-mail as soon as your return is processed.

HOW DO I KNOW IF AN ITEM WILL BE RESTOCKED?
Sold out in your size?Would you like it in another color? Sold out completely? Let us know! E-mail support@haute2wear.com with the item name, link or style number along with what size you are looking for and we will let you know as soon as we receive word if the item will be restocked and when you can get your hands on it!
HOW DO I CHECK MY ORDER STATUS?
As soon as your place an order, a confirmation e-mail will be sent to the e-mail address associated with the order placed. Orders generally take 1-2 business days to be processed and shipped out. As soon as your order is shipped out, you will receive a shipment confirmation via e-mail with your tracking number included. The tracking number mentioned can be used to track the location, date of arrival or any shipment delays.

CAN I MODIFY OR CANCEL MY ORDER AFTER I PLACED IT?
Since we strive to process every order at lightning speed, please double check your order before submitting it.

I'M MISSING A PRODUCT FROM MY ORDER, WHAT DO I DO?
If we made a mistake on your order, please let us know! We will send you a return label as well as ship out your correct order. For your troubles, we will also give you a discount code for future purchases.

 Since some items are managed in a pre-order system. We will e-mail you the details of when you can expect your order to go out.

WHERE CAN I FIND A PROMO CODE?
Want something but don’t like the price? We’ve been there as well. Make sure you registered to our mailing list! We send out discount codes all the time to our subscribers since they are all so awesome! We also post discount codes on our social media pages.
WHAT HAPPENS IF MY ORDER IS UNDELIVERABLE?
We want you to get your new outfits as soon as possible! If we get something shipped back to us, we will contact you so you can let us know where you woud like it to be shipped.
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